Patrick Lencioni captured my attention in 2002 when Chris Walton shared "The Five Dysfunctions of a Team" with me and his management team. I've been a fan ever since (of both Lencioni and Walton, but I digress).
Yes, products and services are important, but it's the TEAM that at the end of the day, defines a company's greatness.
I was in the audience last month when John Maxwell told a story about two clients. They both happen to be restaurants selling chicken. One of them was operating with a focus on product and price. They had little emphasis on the people. The energy in the employees was low.
The other company focused on developing their people and viewed success as creating a superior experience for their customers--through the excellence of their people. The investment in the employees was high and it showed in their dynamic energy.
Two restaurants selling chicken. One focused on product and price. One with an emphasis on developing their people and teams in order to provide superior service. Guess which one is achieving record success?
Lencioni's latest book, The Advantage, makes the point even further. The following is from the jacket of the book:
"While too many leaders are still limiting their search for advantage to conventional and largely exhausted areas like marketing, strategy, and technology, Lencioni demonstrates that there is an untapped gold mine siting right beneath them. Instead of trying to become smarter, he asserts that leaders and organizations need to shift their focus to becoming healthier, allowing them to tap into the more-than-sufficient intelligence and expertise they already have."
Lencioni and Maxwell remind us "it's not about the widgets (or chicken). It's about people.
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