Candor.
Jack Welch calls it "the Biggest Dirty Little Secret in Business."
Why is that? Because often enough, people just don't open up and say what's on their mind--good or bad. They withold criticism, they want to "make nice" and avoid conflict (as I said two Blogs ago in "
Did You Reach Consensus? Oh-oh").
We have to be determined to use more candor in the way we deal with our people, our teams, our meetings, and our situation. From Welch's book "
Winning:"
1. "....candor gets more people in the conversation, and when you get more people in the conversation, to state the obvious, you get idea rich." "Instead of everyone shutting down, everyone opens up and learns. Any organization-or unit or team-that brings more people and their minds in to the conversation has an immediate advantage."
2. "...candor generates speed. When ideas are in everyone's face, they can be debated rapidly, expanded and enhanced, and acted upon. That approach-surface, debate, improve, decide-isn't just an advantage, it's a necessity in a global marketplace."
3. "...candor cuts costs." "Just think of how it eliminates meaningless meetings and b.s. reports that confirm what everyone already knows. Think of how candor replaces fancy PowerPoint slides and mind-numbing presentations (with real conversations)."
You've seen and know when people are using candor. Dare to do it yourself. Don't hold back.
In fact, be blunt. Do it with respect, but better to show tough love than hold back and fail to achieve.